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Hello Friends!


Here are answers to frequently asked questions. If you need further assistance please contact Tara @ hello@woodherbs.com We are happy to help!



Are the monthly courses (Materia Medica, Holistic Evaluation, Real Spirit Journey and The Herb Course Bundle) subscriptions or do I have to re-register each month?

  • Yes, the monthly courses (Materia Medica , Holistic Evaluation, Real Spirit Journey and The Herb Course Bundle) are subscriptions - once you are subscribed you do not have to re-subscribe.


  • These courses (Materia Medica , Holistic Evaluation, Real Spirit Journey and The Herb Course Bundle) are subscription services. The monthly fee of the course(s) you have opted into will be charged to your card each month. You will have access to previously recorded classes/webinars and will have access to attend live classes/webinars. You will need to unsubscribe when you are done - see below.



How do I attend a live class/webinar?

  • Go to your dashboard and select the course for which you want to attend the live class/webinar
  • Scroll to the bottom and select the "Webinar info." tab
  • Follow the instructions in that tab dropdown


 

When will the recording of the monthly event be available to watch?

Recordings are usually available to watch within 2 days of the live class. Notifications will go out in a monthly summary email and Facebook when new videos are available.



Why can't I hear the audio very well?

We do our best to obtain the best audio at the recording and to boost the audio during editing. There are a few videos that are difficult to hear - they are in the free section or given as a bonus. If you're having trouble hearing, try the following: make sure the volume is all the way up on your computer. Make sure your computer software is updated. Wearing headphones or earbuds is always a good option.



Why does it say that I have not completed a course when I have? 

The system recognizes that you have finished a course when you have watched all the way to the end and have selected "next". If you stop before the end and simply select the next class in the menu, the system will not count this class as completed.



Billing

Transactions for Matthew Wood Institute of Herbalism will show on your bank statement as "Wood Herbs"



To Change Your Billing Information

You can change your billing by going clicking on your name and then selecting "My Account" in the upper right corner. On the following page select "Billing" on the left to adjust your subscription or credit card information.



Cancellation and Refund Policy

100% Satisfaction Guarantee

If you are having any issues or concerns please do not hesitate to contact Tara at Hello@WoodHerbs.com  within 30 days of your original purchase.


Subscriptions - You will have access to Materia Medica, Holistic Herbal Evaluation, Real Spirit Journey and The Herb Course Bundle as long as you are a paying subscriber. You may cancel your subscription at any time. See below.

Courses -  Please contact Tara at Hello@WoodHerbs.com for a refund on courses.


You can change your billing information and subscription by going clicking on your name and then selecting "My Account" in the upper right corner. On the following page select "Billing" on the left to adjust your subscription or credit card information.



I have slow internet OR The videos are choppy and/or pause randomly.

If you have slow or irregular internet select a lower quality download for the video. The lower the number the lower the quality. How to do this: Select the video you would like to watch. In the lower right corner or the video frame select the gear icon. Click on "Quality" and the menu will expand. Select a lower quality ex. 226p. See image below for reference.


How to leave a review:

Reviews not only give us warm fuzzies, but they help other students get an idea of what the content is like. We want 4 and 5 star reviews and we hope you want to give them! Here's how... Go to your "My Dashboard" up above. The next page shows the courses you are enrolled in. Select "Rate this course" for the course you would like to leave a review. If we have not earned 4 or 5 stars, please contact us personally (rather than leaving a poor review) to let us know how we can improve. Contact Tara at  hello@woodherbs.com Thanks!  PS -  In April 2018 we invested in new, high quality audio and video equipment!



How do I contact Matthew?

If you would like to schedule a consultation or book him for an event he has requested that you TEXT ONLY to (952) 657-8999. He can also be reached by email at greenmedic@copper.net. Matthew does receive a lot of correspondence so please make your initial contact brief and to-the-point. If you want to say hi or give some praise, he is more and more active on Facebook - simply leave a comment on one of the posts.



Other Issues:

Use the Chrome browser for best results



Stay in the loop!


Get updates: Where Matthew will be teaching, Classes and other important info.   HERE

Follow Matthew Wood, Herbalist on Facebook HERE



If your questions is not answered feel free to contact Tara Baklund, the Institute Administrator, at  hello@woodherbs.com